faqs

About Trading

Which Payment method is available?

Normally ,we accept: Trade Assurance,T/T,Western Union,Money Gram, PayPal…If it’s more than 1000 USD,we would like to recommand you trade assurance,because alibaba will keep the money until clients get satisfied products.It’s more safe for buyers.

Is sample available?If yes,is it free?

Welcome to buy sample for quality test or other uses.And if you place mass large order later,the price difference will be returned to you .

Have your company participated in the exhibition?

We attend the canton fair before, but according to our experiences, the person came to our booth, mostly are our old friends ,who want to place orders directly in the booth.We would like to pick up our clients to our factory to discuss the business and they can check the quality directly.

And now we focus on Alibaba and other e-commerce platforms, especially Alibaba go public, which will bring more opportunities to our business.

So we will be selective about attending trade shows in future .

How long is the validity of quotation ?

Generally, offer is valid within one month from the date of quotation , the price will be adjusted appropriately according to the price fluctuation of raw material and changes in market.

What’s your delivery time ?

Usually ,samples will be shipped in 3-5 days after payment received .Mass order depends on your quantity,normally will take 7-15 days after payment received .

About products:

What is the warranty of products?

Handpieces:6 months for cartridge,1 year for handpiece body.

Curing light:1 year

Magnifying glass:2 years

Dental chair:1 years of whole set,5 years for air and water tube.

What to do if your products can’t meet our needs?

We offer OEM and ODM service,so you can design your own logo, appearance,feature…For dental chair,you could chose right or left hand use,up mounted or hanging tool tray,LED light or halogen lamp,1 or 2 armrest…;For magnifying glass,you could chose normal headlight or convenient clip-on type headlight ,metal or plastic frame,4 colors……

How is package of products?Safe?

Dental chair use wooden package,other products use gift box and cushioning material.None of our clients complaint about package yet.

Still got Questions?Contact our Support team NOW!